If you have a poor Credit Rating / Credit Score or an error in your credit report, it may affect loans or credit you apply for. You have a right to get errors fixed for free, and you can arrange this yourself.
Beware of paying credit repair companies that claim they can ‘clean’ your credit report by having information removed. This may not be true. Information that is correct, even if you don’t like it, can’t be removed.
What you can get fixed (for free)
Here are some of the typical errors in credit reports. You can get these fixed for free.
Errors by the credit reporting agency
The credit reporting agency may have reported your information wrongly. For example:
- your name, date of birth or address needs updating
- a debt is listed twice
- the amount of a debt is wrong
To fix this kind of error, contact the credit reporting agency. They may be able to fix it straight away or help you get it changed.
Errors by the credit provider
A credit provider may have reported information wrongly. For example, they:
- incorrectly listed that a payment of $150 or more was overdue by 60 days or more
- did not notify you about an unpaid debt
- listed a default (an overdue debt) while you were in dispute about it
- didn’t show that they had agreed to put a payment plan in place or change the contract terms
- created an account by mistake or as a result of identity theft.
To fix this kind of error:
- Contact the credit provider and ask them to get the incorrect listing removed.
- If the credit provider agrees it’s wrong, they’ll ask the credit reporting agency to remove it from your credit report.
If you can’t reach an agreement, contact the Australian Financial Complaints Authority (AFCA) to make a complaint and get free, independent dispute resolution.
If you’re struggling to get something fixed, you can contact Armada Advisory for help.
What you can’t change or remove
You can’t change or remove any information on your credit report that is correct — even if it’s negative information.
- All payments you’ve made during the last two years — on credit cards, loans or bills, whether you paid on time or not.
- Payments of $150 or more that are overdue by 60 days or more — these stay on your report for five years, even after you’ve paid them off.
- All applications for credit cards, store cards, home loans, personal loans and business loans — these stay on your report for five years.